Can you provide custom designs for small quantities?
Yes, we have a professional design team and maintain our own warehouse, allowing us to support low MOQ across different categories.
How is product quality controlled?
We have a dedicated QC team for every order. We perform 100% inspection of goods and provide inspection reports for your confirmation to ensure a very low defect rate.
What is the typical delivery time?
Samples usually take 5-7 days. For bulk orders, it typically takes about 30 days after receiving the deposit and confirming all details, depending on the quantity.
What are your standard payment terms?
We generally accept 30% T/T in advance and 70% before shipment or against a copy of the BL. Terms can also be negotiated based on the specific order.
What is the step-by-step ordering process?
The process includes: 1. Sample approval; 2. 30% deposit/LC; 3. PP sample approval & testing; 4. FRI; 5. Shipment arrangement; 6. Document preparation; 7. Balance payment; 8. Release of original documents; 9. 60-day quality warranty.
Do you offer a quality guarantee after shipment?
Yes, we provide a quality warranty for 60 days after the shipment has been dispatched to ensure customer satisfaction.