Frequently Asked Questions
How do you ensure product quality?
Our team monitors the production process at every stage, and our QC department inspects each purchase order thoroughly to maintain high standards.
What is the typical lead time for an order?
Generally, it takes approximately 35-40 days to finish an order, depending on the specific requirements and quantity.
Can I request a sample before placing a bulk order?
Yes, we can offer one set of samples for our customers to check the product quality once an order is initiated.
How are quality problems handled?
If a quality issue arises, please provide photos or videos for our review. We will either send replacement products or provide a credit for the defective items in your next order.
Do you offer OEM or custom design services?
Absolutely. We welcome OEM and ODM projects. If you cannot find a specific product, we can share our latest designs or work with your provided pictures and specifications.
What are the accepted payment terms?
Standard terms include a 30% down payment upon order confirmation, with the remaining 70% balance due upon receipt of the shipping document copies via T/T.