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Frequently Asked Questions
Can you handle custom designs for small quantities across multiple categories?
Yes, we have a professional design team and specialize in low MOQ orders. Our warehouse allows us to manage different categories efficiently to meet various client needs.
How do you ensure the quality of the products?
We have a dedicated QC team for every order. We conduct 100% inspections and provide detailed reports for your confirmation to ensure a very low defect rate.
What is your typical delivery timeframe?
Samples usually take 5-7 days. For bulk orders, the lead time is approximately 30 days after the deposit is received and all details are confirmed, depending on the total quantity.
What are your standard payment terms?
We generally accept 30% T/T in advance and 70% before shipment or against a copy of the BL. Terms can also be negotiated based on specific order requirements.
What is the step-by-step process for placing an order?
The process includes: 1. Sample approval; 2. Deposit payment; 3. PP sample approval and testing; 4. Final Random Inspection (FRI); 5. Shipment arrangement; 6. Document preparation; 7. Balance payment; 8. Document release.
Do you offer a quality warranty after shipment?
Yes, we provide a quality warranty for 60 days following the shipment of the goods to ensure customer satisfaction.